AGREEMENT (this “Agreement”) BETWEEN CUSTOMER AND FROSCH INTERNATIONAL TRAVEL, INC.
This Web site (www.thetravelrewardcard.com or this “Site”) and any validly issued Travel Reward Card (the “TRC”) have been offered to you, the customer (the terms “you” or “customer” in this Agreement refer to the individual or individuals using this Site and/or redeeming validly issued TRCs) by Frosch Rewards and Incentives, a division of Frosch International Travel, Inc. (“Frosch”), conditioned on your acceptance without modification of this Agreement and its terms, conditions and notices contained herein. Your use of this Site and/or the redemption of a TRC constitutes your agreement to all such terms, conditions and notices contained in this Agreement and the practices stated in this Site’s Privacy Policy incorporated herein by reference.

TERMS AND CONDITIONS OF THIS SITE AND THE TRAVEL REWARD CARD

The terms and conditions of The Travel Reward Card redemption program are established and administered by FROSCH, not by the participating hotels, including but not limited to the Marriott hotel brands. The participating hotels and hotel brands are not affiliated with The Travel Reward Card or FROSCH and do not endorse this program.

Card Use
The TRC may only be redeemed by you for travel package(s) (“Package(s)”) set forth on this Site and only for such Packages that are affiliated with the TRC redeemed by you. The TRC has been prepaid and is the property of and issued by Frosch. Once the TRC has been registered on this Site, the TRC shall become inactive and you shall have to use your username and password as created by you during the registration and redemption of your TRC.

Tax Liability
Federal and state income tax liability, and any other federal state, or local taxes applicable to you from the receipt of a TRC are your sole responsibility.  The use of the TRC is void where prohibited by law.  The TRC or any travel related activity procured as a result of the redemption of a TRC cannot be converted to cash. 

Loss, Theft or Fraud
Frosch shall not be responsible for the loss of, theft of, or damage to any TRC and shall not be responsible for the loss of any travel or TRC as a result of identity theft or fraud.

Valid
The TRC is valid for twelve (12) months and two (2) weeks (the “Expiration Date”) from the date Frosch or any of its affiliates issues a TRC. The TRC is subject to this Agreement which is referenced on the TRC and which by accepting the terms and conditions of this Agreement, you acknowledge you have read and fully understand. Any TRC must be redeemed and travel completed by the Expiration Date.

Limitations
The TRC may not be resold, bartered or otherwise transferred to anyone else at any time. You warrant that by accepting the TRC, you will not resell, barter or otherwise transfer the TRC, including reselling, bartering or transferring it on the Internet. Any breach by you of this provision of this Agreement shall constitute a material breach of this Agreement and may result in the immediate termination of the use of the TRC for any purpose or benefit that may accompany the TRC. The minimum time required by Frosch to process a travel package as a result of your redemption of a TRC is at least thirty (30) business days prior to your departure. Packages may not be broken up at any time.

Combination
The TRC may not be combined with or applied to other certificates, gift cards, other travel reward cards, promotions or special offers, including, but not limited to: upgrades, government fares, tour-travel packages, group fares, convention/company meeting fares, bereavement, companion fares, senior citizen discounts, corporate agreements, student fares, child fares, travel industry discounts, Internet fares, frequent flyer programs or any unpublished programs. Frequent flyer miles and/or airline coupons CANNOT be used in conjunction with your TRC for any purpose, including but not limited to upgrades.

Restrictions
All TRC redemption reservation requests must first be made through this Site and second, with the assistance of an Agent (as defined hereinafter under the Section entitled “Use of Frosch Travel Agent”).  The TRC recipient is responsible for all reservations in accordance with this Agreement.  You may not change the format or included feature components of the TRC at any time.  The TRC is not redeemable for cash, credit, or reimbursement.   Frosch is not responsible if the TRC and/or travel documents are lost, stolen, or expired, and the TRC and/or travel documents are void if altered in any way. No photocopy or reproduction of the TRC may be used in place of any TRC at any time. The TRC is void if sold for cash or other consideration. The TRC is only valid for recipients of a TRC residing and flying (if the Package includes air) from the continental United States. It will be at the sole discretion of Frosch to expand the use of the TRC to other countries and/or US states and/or territories. If you have to amend your travel experience once it has entered the Travel Confirmed Stage, the minimum charge is fifty dollars ($50) per person plus any charges in line with the individual hotel, airline, and/or other travel supplier’s specific policy; however, notwithstanding the foregoing, changes to names of the individuals traveling through use of the TRC are never allowed. You will be advised of the exact cost at the time of the revision. Space is subject to availability. Please note that, depending on when you make the change/cancellation and depending on the specific travel supplier used for the various components of your Package, there may be components of your Package that are completely NON-REFUNDABLE. Other restrictions may apply.

Notwithstanding the foregoing, changes and/or additions may be purchased at an additional cost to you through an Agent (as defined hereinafter under the Section entitled “Use of Frosch Travel Agent”). If you fail to show up on your reserved date of travel without notification, it may result in the full forfeiture of your Package, without the possibility of a refund or replacement Package, and the credit card you used to obtain your reservation will be charged in accordance with each vendor’s individual cancellation policy.

Transportation
If a Package includes air transportation, travel will be serviced by American Airlines or as otherwise stated in the Package. All transportation is subject to availability and other conditions, including but not limited to, the availability of certain classes of service. The classes of service that determine whether space is available for travel using the TRC is determined by each participating transportation vendor and is at the sole discretion of Frosch. All transportation tickets issued in conjunction with a Package will be subject to the individual carrier’s Conditions of Carriage and any other rules or regulations of the transportation vendor and/or federal, state or local government agencies. Frosch reserves the right, in its sole discretion, to (i) change transportation vendors included in a Package up to the time travel for the Package is booked and ticketed; (ii) use charter airlines for any Package; and (iii) substitute ground transportation for air transportation if you reside within 150 mile radius of the destination set forth in the Package. No open tickets, open returns, open jaws, stopovers and circle trips are permitted through use of the TRC.

Lodging
Hotel nights must be used consecutively. Hotel rooms are assigned by the hotel at the time of check-in. Requests for specific room types or locations can be requested through an Agent (as defined hereinafter under the Section entitled “Use of Frosch Travel Agent”) at the time of reservation, but are not guaranteed. You will be responsible for charges incurred of a personal nature at a hotel, including but not limited to: phone calls, tips, laundry, beverages, meals, taxi and bus fares, passport and visa fees, etc., unless otherwise stated. You must guarantee hotel reservations with a valid credit card, and you may need to present a hotel travel certificate/voucher at the time of reservation. You must present and surrender the hotel travel certificate/voucher issued to you at the time of your check-in to your reserved hotel. The number of occupants and ages of children allowed per room varies by property according to local fire code and individual hotel policy.

Other Lodging and Transportation Restrictions
Hotels and car rental companies require a valid credit card at the time of check-in/pick-up. The amount of the deposit (“Deposit(s)”) varies depending on the hotel/car rental company, and such Deposit may be as much as $500 or more. Some hotels and car rental companies may put holds on your credit card for the amount of your total expected bill. For car rentals at check-in/pick-up, the driver will need to present his/her own validly issued state driver's license and credit card, which should both match the driver's name. You will need to have an amount equal or greater to the required Deposit(s) in available funds on your credit card to use as a Deposit at check-in/pick-up. If you will be presenting a valid check debit card rather than a valid credit card at the time you retrieve your rental car, the car rental company will place a hold on your card for the deposit amount, and these funds will not be available until the car is returned. Note that many car rental companies will not accept a debit card as a deposit when the vehicle is picked up, and rental will be denied. International car rental companies accept credit cards only and require the traveler to have as much as $1,000 in available funds on the credit card used by you for the Deposit(s).

Information Provided by You
You warrant that all information supplied by you in using this Site and the TRC, including information supplied by you regarding other individuals, is true and complete. You agree that the travel services reservations facilities of this Site shall be used only to make legitimate reservations for you or for another person for whom you are legally authorized to act.

Eligibility
You warrant that you are at least twenty-one (21) years of age and possess the legal authority to enter into this Agreement and use this Site, the TRC and/or other services provided by Frosch in accordance with all the terms and conditions set forth in this Agreement.

Availability
All trips are based on availability at the time of booking. Length of stay restrictions may apply.

Travel Documents
It is the sole responsibility of each passenger traveling through use of the TRC to obtain the necessary documents for travel, including passports and visas. In addition, it is the sole responsibility of passengers traveling through the use of the TRC to make sure the spelling of their names on any tickets matches the spelling of their name on their passports.

Travel Destinations
Although most travel is completed without incident, travel to certain destinations may involve greater risk than others. Frosch urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

FROSCH DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO PARTICULAR DESTINATIONS IS ADVISABLE OR WITHOUT RISK, AND FROSCH IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

PERSONAL AND NONCOMMERCIAL USE LIMITATION
This Site and the TRC is for your personal and noncommercial use. The content and information on this Site (including, without limitation, availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Frosch or its suppliers and providers. Frosch claims all copyright, patent or other proprietary rights in this Site. Accordingly, as a condition of using this Site and the TRC, you agree not to use this Site or its contents or information for any commercial or non-personal purpose (direct or indirect). You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Site. In addition, whether or not you have a commercial purpose, you agree not to:

1. access, monitor, copy or use any content or information of this Site, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose;
2. violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this Site;
3. take any action that imposes, or may impose, in the discretion of Frosch, an unreasonable or disproportionately large load on the Frosch infrastructure;
4. deep-link to any portion of this Site for any purpose; or
5. reverse engineer any portion of this Site or the technology used to create and maintain this Site.

LIABILITY DISCLAIMER
IN NO EVENT SHALL FROSCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE OR LOSS SUFFERED OR INCURRED BY ANY INDIVIDUAL AS A RESULT OF TRAVEL RELATED TO, IN ANY WAY, THE TRC. IN PARTICULAR AND NOT BY LIMITATION OF THE FOREGOING, IN NO EVENT SHALL FROSCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS SITE AND/OR THE TRC OR WITH THE DELAY OR INABILITY TO USE THIS SITE AND/OR THE TRC, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE AND/OR THE TRC, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE AND/OR THE TRC, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF FROSCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, FROSCH AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), WITH THE MAJORITY OF SUCH INFORMATION BEING PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED ONLY AS GENERAL GUIDELINES, AND FROSCH AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES, ADDITIONS AND DELETIONS ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FROSCH, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS SITE AND TO THE TRC AT ANY TIME WITHOUT NOTICE.

FROSCH, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE TRAVEL INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE FOR ANY PURPOSE, AND THE INCLUSION OF ANY PRODUCTS OR SERVICES ON THIS SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY FROSCH OR ITS AFFILIATES. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND FROSCH, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR FROSCH ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF FROSCH OR ITS AFFILIATES. FROSCH AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. FROSCH AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

INDEMNIFICATION
You agree to defend and indemnify Frosch, its affiliates, and/or their respective suppliers and any of their officers, directors, employees, stockholders and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by (i) you as a result of your breach of this Agreement; or (ii) by third parties as a result of (a) your breach of this Agreement or the documents referenced herein, (b) your violation of any law or the rights of a third party, (c) your use of this Site, or (d) your use of the TRC.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Site and/or the TRC, you warrant that you will not use this Site and/or the TRC for any purpose that is unlawful or prohibited by this Agreement.

LINKS TO THIRD-PARTY SITES
This Site may contain hyperlinks to Web sites operated by parties other than Frosch. Such hyperlinks are provided for your reference only. Frosch does not control such Web sites and is not responsible for their contents or your use of them. Frosch's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

GENERAL

Governing Law
This Agreement is governed by the laws of the State of Texas, USA, without giving effect to its provisions regarding conflicts or choice of laws, which could result in all or any part of this Agreement being governed by the laws of any other jurisdiction. You hereby consent to the exclusive jurisdiction and venue of courts in Harris County, Texas, USA, in all disputes arising out of or relating to the use of this Site and/or the TRC. Use of this Site or the TRC is void where prohibited by law. Frosch's performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Frosch's right to comply with law enforcement requests or requirements relating to your use of this Site, the TRC and/or information provided to or gathered by Frosch with respect to such use.

Relationship
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Frosch as a result of this Agreement or use of this Site and/or the TRC.

Severability
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and this Agreement shall continue in effect.

Entire Understanding
This Agreement (and any other terms and conditions referenced herein, including the Privacy Statement) constitutes the entire agreement between the customer and Frosch with respect to this Site and the TRC, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Frosch with respect to this Site and the TRC. A printed version of this Agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved by Frosch.

USE OF FROSCH TRAVEL AGENT
A feature of the TRC program is the ability for you to have access to a live Frosch travel agent (the “Agent”), access to whom shall only be provided via phone, after your redemption of the TRC and selection of a Package, to assist you in determining the availability of any redeemed travel-related goods and services, to make legitimate reservations or otherwise transact business with suppliers and to purchase (for an additional fee paid by you) additional services as requested by you, including but not limited to certain travel insurance Frosch may provide at an additional cost. You agree to be financially responsible for any additional services purchased through an Agent.

MODIFICATION OF THESE TERMS AND CONDITIONS
This Agreement may be updated by Frosch from time to time, and may be amended to incorporate additional terms specific to certain additional Frosch products or services, including but not limited to the TRC. All such updates and changes are effective immediately upon notice thereof, which Frosch may give by any means, including, but not limited to, posting a revised version of this Agreement or other notice on this Site. You should view this Agreement often to stay informed of changes that may affect you, as your continued use of this Site, the TRC or any other service related to the TRC that Frosch provides or may provide, signifies your continuing consent to be bound by the terms of this Agreement and any amended version of this Agreement. We expressly reserve the right to make any changes to this Agreement, this Site’s contents, and any other service Frosch may provide at any time without prior notice to you.

COPYRIGHT AND TRADEMARK NOTICES
All contents of this Site and the TRC are: ©2006 Frosch International Travel, Inc. The content and information on this Site (including, without limitation, availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Frosch or its suppliers and providers. Frosch claims all copyright, patent, trademark, service mark or other proprietary rights in this Site. Other product and company names mentioned on this Site may be the trademarks of their respective owners.

©2006-2014 Frosch International Travel, Inc. All rights reserved.

We understand that submitting personal information online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.
By visiting our Web site, www.thetravelrewardcard.com (this “Site”), you are accepting the practices described herein and accepting the Terms, Conditions and Notices incorporated herein by reference.

• What information we collect from you
• How we use your information
• With whom we share your information
• How you can access your information
• Your choices with respect to the collection and use of your information
• How we protect your information
• Children's privacy
• External links
• Changes to this Privacy Policy
• How you can contact us

What information we collect from you
In General. We receive and store any information you enter on our Site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses. We also may request information about your travel preferences, including, but not limited to, meal requests, seat selection, frequent flyer/hotel/car rental program information, and ticketing options. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a user and redeem your Travel Reward Card (“TRC”); use our products and/or services; complete a traveler profile; ask us a question; or initiate other transactions on our site.

Passenger Information. When you make travel or other arrangements for yourself or someone else through Frosch Rewards and Incentives, a division of Frosch International Travel, Inc. (“Frosch”) by using this Site, we will request personal information and travel preferences about the individuals using Frosch’s services. You should obtain the consent of all such individuals prior to providing Frosch with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources. We also may periodically obtain information about you from our business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, which we use to correct our records and to facilitate proper delivery of travel information; and demographic information, which we use to better understand your potential preferences.

Automatic Information. We automatically collect some information about your computer when you visit this Site. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Web site (if applicable). We also may collect information about your online activity, such as trips viewed and trips redeemed through the use of the TRC and this Site. One of our goals in collecting this automatic information is to help customize your user experience.

Cookies and Other Web Technologies. When you visit this Site, we may assign your computer a "cookie" (a small, unique identifier text file). For example, whenever you sign in as a TRC user, we record your user ID and the name on your user account in the cookie file on your computer. We also may record your password in this cookie file, if you checked the box entitled "Save this password for automatic sign-in." Note that user IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from Frosch, you may not be able to access many of the travel tools offered by this Site.

How we use your information
Frosch uses information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and this Site; to notify you, should you request, about special offers and products or services that may be of interest to you; to otherwise customize your experience with this Site; to solicit information from you, including through surveys; to resolve disputes, possibly collect fees related to the additional services an Agent (as defined in the Terms, Conditions and Notices) may provide to you at additional cost, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms, Conditions and Notices; and as otherwise described to you at the point of collection.

Please review "Your choices with respect to the collection and use of your information" below.

With whom we share your information
Frosch may share your information with the following entities:

• Suppliers, such as hotel, airline, cruise, car rental companies, or activity providers, who fulfill your travel reservations. We do not place limitations on our suppliers' use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you retain through Frosch and this Site. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
• Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
• Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.

We also may share your information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Frosch, our customers, or others; and in connection with our Terms, Conditions and Notices and other agreements.
• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Frosch will never sell your personal information to third parties.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors this Site receives or what are the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information
You can access your information from various points on this Site. For example:

• The Edit User Info page, where you can change your password and/or view, update, or edit your personal information.
• The Reservation Status page, where you can view your travel request, check on the status of your particular travel plans, view your redemption date and the date by which the TRC must be redeemed and travel must be completed. In addition, you can access the Cancel Reservation Request link, where you can cancel your reservation request if your reservation request is in the Travel Choice Received Stage.
• The Edit Reservation Request page, where you can view and update traveler names, contact information, preferred departure dates and travel preferences if your reservation request is in the Travel Choice Received Stage.

You can close your Site account by mailing in an Account Closing request to The Travel Reward Card, Account Closing Request, 1421 East Sandy Lake Road, Suite 120, Coppell, TX 75019. Please note that, after you close an account, you will not be able to sign in or access any of your personal information. Frosch may retain certain information associated with your account for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to collection and use of your information

• As discussed above, you can choose not to provide us with any information, however you will not be able to use/redeem your TRC without providing such information as this Site may request during the redemption of your TRC. Any information you choose not to provide Frosch with, through this Site, may be submitted to an Agent. Such information may also allow you to take advantage of certain other features offered on this Site.
• You also can add, update and view your information on the Edit User Info, Reservation Status and Edit Reservation Request pages and close your Site account as described above.
• When you register as a user on this Site, you will be given a choice as to whether you want to receive e-mail messages from Frosch about special offers. As a registered TRC user, you can modify your choice at any time on the Edit User Info page under the heading "E-mail settings". Whether registered as a TRC user or not, you also will be given the opportunity to unsubscribe from commercial messages in any such e-mail we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your TRC account or to your transactions on this Site, without offering you the opportunity to opt out of receiving them.
• The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this Site, you may not be able to access portions of our site.

How we protect your information
We want you to feel confident about using this Site to plan and redeem your travel, and we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children's Privacy
The Site does not allow redemption of TRC(s) for travel or other services by children under the age of 21. Should a child whom we know to be under 21 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Should a child whom we know to be under 21 attempt to redeem a TRC, such redemption and/or further use of the card will be suspended until parental consent from such child is given to Frosch and verified.

External Links
If any part of this Site links you to other Web sites, those Web sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy
Frosch may update this Privacy Policy in the future. All such updates and changes are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, posting a revised version of this Privacy Policy or other notice on this Site.

How you can contact us
If you have questions about either the Privacy Policy or your travel plans, please email us at cservice@thetravelrewardcard.com or call toll-free at 866-419-5517.

This Privacy Policy is effective as of December 1, 2006.

1. When do I have to redeem my Travel Reward Card and when must travel be completed?
   

   Travel Reward Cards are valid one (1) year and two (2) weeks from the date of issue. The extra two weeks ensures that by the time you receive your card, you will have one (1) full year to redeem your card and complete your travel.

   Upon receipt of your card, you may also find the expiration date on the card itself and on the gift-box it's packaged in. On the card, you will find the expiration date printed on the bottom, right-hand corner of each card. On the gift-box, you will find it printed in the center on the back of each box.

2. What is the minimum lead time required for travel?
   

   We need a lead time of at least 30 days prior to departure to process your travel request. Our collection of travel experiences include domestic and international destinations around the world and may include hotel accommodations, round-trip air transportation, car rentals, event tickets, cruises, major sporting and entertainment experiences, prepaid Visa® cards, tours, transfers, and more. We want to ensure there is enough time to coordinate, book and confirm all segments of your trip and ensure you receive your travel documents prior to your departure date. In some cases, we may be able to accommodate late bookings for an additional fee.

   Travel is always subject to availability, therefore in order to avoid disappointment we highly recommend that you make your travel selection as soon as possible.

3. What is Express Service? What are the associated fees and terms and conditions for Express Service?
   

   In some cases, we may be able to accommodate late bookings for an additional fee. If you book within 30 days of departure, a nonrefundable Express Service "rush fee" of $50.00 will be assessed plus any additional rush processing charges that might stem from booking late such as fees imposed on us by our suppliers, rate increases, etc. All applicable Express Service fees and charges are provided for the selected itinerary before booking. Please note that the absolute minimum required lead time is seven business days prior to departure.

4. When do Travel Reward Cards expire? How can I recover an expired Travel Reward Card?
   

   Travel Reward Cards are good for one (1) year and two (2) weeks from the date of issue. The reservation request system will not allow you to use a reward card for a travel date later than the expiration date of the reward card.

   When you go to www.thetravelrewardcard.com, there is now an option to request an extension online. At the bottom of the page you will see the following link "Extend Reward Cards". For a $200.00 fee, a Travel Reward Card near expiration, or within thirty (30) days of expiration, may be extended for another twelve (12) months from the date of the original expiration date. Extension requests made more than thirty (30) days past the expiration date will be denied. Travel Reward Cards may only be extended one (1) time.

   PLEASE NOTE: we will only consider extending Travel Reward Cards that are near expiration or have been expired less than thirty (30) days from the date you submit your request. Travel Reward Card holders must make their request online at The Travel Reward Card reservation request website. Simply click on the "Extend Reward Cards" link located at the bottom of the page, fill in the requested information and email it to us at extendreq@thetravelrewardcard.com along with your payment information before your card expires, or within thirty (30) days of the expiration date.

   All extended Travel Reward Cards will be subject to the reward card Terms & Conditions, and will be valid for twelve (12) months from the date of the original expiration date. Only requests from the original Travel Reward Card recipient will be considered. Credit cards (Visa, MasterCard, and Discover) are the only form of payment that will be accepted for reissues. Cash, checks, money orders, will not be accepted.

   It will take up to 14 days from the date we receive your request for a Travel Reward Card representative to process the extension, which will be valid for twelve (12) months from the date of the original expiration date and will be shown in your Travel Reward Card account with the new expiration date. Please note that extension requests will only be accepted from the original Travel Reward Card recipient who originally qualified for the award. Extension requests from anyone other than the original card holder will be denied.

5. What happens if my Travel Reward Card was not redeemed and travel was not completed by the expiration date?
   

   THE TRAVEL REWARD CARD CANNOT BE EXTENDED ONCE IT'S BEEN EXPIRED OVER THIRTY (30) DAYS. All Travel Reward Cards must be redeemed and travel must be completed by the expiration date. Travel Reward Cards are valid one (1) year and two (2) weeks from the date of issue. Expiration dates are printed on the front of each card. The extra two weeks is meant to ensure that by the time you received your card, you had one (1) full year to redeem your card and complete your travel.

6. The chosen travel experience consists of a six night stay; may I stay three nights now and then use the remaining three nights in a few months?
   

   No, hotel nights must be used consecutively. In addition, we cannot break up any part of your travel experience.

7. Are there any blackout periods?
   

   While we do not impose any blackout dates or prohibit travel during certain periods of time, there are most certainly days when seats, rooms and cabins are not available. If you choose to redeem your Travel Reward Card for a very desirable destination, during a peak travel period - and have waited until the last minute to book your trip - it's likely your first choice will be sold out. While there are no blackout dates, around Christmas, New Year's, Spring Break and special event dates such as Mardi Gras in New Orleans most hotels sell out more than a year in advance.

   Travel is always subject to availability, therefore in order to avoid disappointment we highly recommend that you make your travel selection as soon as possible.

8. Will you check availability for me?
   

   Absolutely! Once you register your Travel Reward Card, select your travel experience, and submit your travel request, we will check availability for the two (2) dates you request. If space is available, yet you instruct The Travel Reward Card to check another set of dates, a service fee of $25 per date checked will be incurred.

   Availability will vary according to departure and arrival cities, travel dates, and choice of hotels or cruises. Travel is subject to availability in our booking inventory. We do not control availability (airlines, hotels and other travel suppliers' reservation systems do). Availability may change dynamically and at times significantly numerous times during any given day.

   You must have The Travel Reward Card in-hand and the card must be registered in order for us to check availability.

9. What does double occupancy mean?
   

   Two people occupying one room for their entire stay.

10. The travel experience I chose includes a hotel stay and states that it is valid for two people, double occupancy; can my children stay in the room with us?
    

    Most hotels allow children up to the age of 16 to stay in the same room at no charge. They may charge a small fee for a rollaway bed in the room if you need one. You will be responsible for this additional charge. Number of occupants and ages of children allowed per room varies by property according to local fire code and hotel policy. A member of our Professional Travel Consultants will be happy to provide you with this information upon request.

11. What if my Travel Reward Card is lost, stolen or destroyed?
    

    The Travel Reward Card should be treated just like cash. If the card is lost, stolen or destroyed we are unable to cancel or replace it. If you lose or you suspect someone has stolen your card please notify us as soon as possible.

12. If I "No Show," at a hotel, airline, cruise or other travel supplier (fail to show up on your reserved date without notification) what will happen?
    

    Hotels will require a credit card to guarantee your reservation upon booking. If you no show or do not cancel your reservation according to the individual suppliers deadline it will result in your credit card being charged and the full forfeiture of your travel reward. For cruises, airline tickets and sporting events the result is the full forfeiture of your travel reward. No further compensation may be considered.

13. What does subject to availability mean?
    

    Sometimes a hotel, cruise, airline or other travel supplier is already booked for your preferred requested dates of travel. If they are full we will try our best to find a comparable hotel or cruise or you may change your preferred travel dates. While there are no blackout dates, around Christmas, New Year's, Spring Break and special event dates, e.g. Mardi Gras in New Orleans, most hotels sell out at least a year in advance.

    Availability will vary according to departure and arrival cities, travel dates, and choice of hotels or cruises. Travel is subject to availability in our booking inventory. We do not control availability (airlines, hotels and other travel suppliers' reservation systems do). Availability may change dynamically and at times significantly numerous times during any given day.

14. When can I check in to the hotel?
    

    Check in time is usually anywhere between 3 p.m. to 5 p.m. depending on the hotel. If your room is ready before that time, the hotel will allow you to check in early, however, there is no guarantee. If your room is not ready when you check in most hotels store luggage in a safe place until the room is ready. A member of our Professional Travel Consultants will be happy to provide you with this information upon request.

15. When do I have to check out of the hotel?
    

    Check out time is usually anywhere between 10 a.m. to 12 p.m. depending on the hotel. A member of our Professional Travel Consultants will be happy to provide you with this information upon request.

16. May I bring my Travel Reward Card directly to any of the individual travel suppliers to redeem my travel experience?
    

    No, all bookings must be made through The Travel Reward Card. For example, you cannot call the hotel directly to make a room reservation using The Travel Reward Card. All segments of your trip that is associated with the Travel Reward Card must be booked directly with The Travel Reward Card reservation center.

17. What is a Travel Reward Card travel supplier?
    

    A service supplier is one of our travel partners who will be providing the travel experience for you i.e. Hyatt® Hotels & Resorts, American Airlines, etc.

18. May I combine multiple Travel Reward cards?
    

    While the reservation request system will not allow you to use multiple reward card for a single trip (for example, combining two cards in order to have access to trips in a higher Collection level). However, in some limited cases, we may be able to accommodate combining one or more cards in a single travel experience. A member of our Professional Travel Consultants will be happy to provide you with this information upon request.

19. Something unexpected has come up and I need to change my travel dates; how much is this going to cost?
    

    Once your reservation request has entered the "Travel Confirmed" stage, you have approved the travel experience and we have booked, confirmed and paid for your trip. Revisions, cancellations, and refund policies vary by supplier. Supplier cancellation fees can be up to 100% of the trip cost. No-shows are non-refundable. Refund restrictions and policies for unused travel or vacation components vary and are subject to applicable rules of each supplier. Insurance premiums, airfare and some supplier fees are non-refundable. Please inquire about supplier refund policies at the time of booking, prior to applying any payments to a booking.

    The Travel Reward Card may impose a cancellation penalty in addition to any supplier penalties. Our penalty ranges from $50 per person minimum, up to 10% of the total travel package. A member of our Professional Travel Consultants will be happy to provide you with this information upon request. Travel insurance is strongly recommended. It may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing conditions, work related issues, change of mind, etc.).

    If you have to amend your travel experience once it has entered the "Travel Confirmed" stage, the minimum charge is $50 per person plus any charges in line with the hotel, airline and/or other travel suppliers specific change fee terms and conditions. For example: if your reward includes domestic non-refundable air transportation, the non-refundable ticket change fee averages $200 per ticket (up to $450+ on some international fares) PLUS any applicable difference in fare. If you need to make "same day" changes, there is an additional fee that averages around $75 per ticket. You will be advised of the exact cost at the time of the revision. Space is subject to availability. Please note that depending on when you make the changes/cancellations and what travel suppliers we are using for specific components of your travel package there might be components of your travel experience that may be completely NON-REFUNDABLE. Changes to names are never allowed. Please ensure that you are 100% set on your plans prior to submitting your "Travel Approval Form". We realize that situations do come up unexpectedly that necessitate the cancellation of a trip. We offer trip cancellation insurance, which covers most eventualities. Please review the details of our insurance. We strongly recommend that you purchase insurance with your package. You cannot add insurance after a reservation is confirmed.

20. Up to what point may I change or cancel my travel experience without any penalty?
    

    There are five stages to processing your travel reward request:

    1. Travel Choice Received
    2. Checking Availability
    3. Waiting for Your Approval
    4. Travel Confirmed
    5. Travel Documents Shipped
    
    

    Once your reservation has entered the "Travel Confirmed" stage, your travel experience has been processed. It is at this time you cannot make any changes to your reservations without penalty.

21. May The Travel Reward Card be returned, exchanged, transferred or resold?
    

    Unfortunately, no.

22. My chosen travel experience was for six nights but I came home a day early, may I get a refund?
    

    There are no cash refunds or any other type of compensation for the unused portion of your travel experience.

23. What payment methods do you accept?
    

    We accept Visa, MasterCard, and Discover Card.

24. I have a couple of friends who would like to join us on our trip; may I bring additional people on my travel reward?
    

    Yes, please inform us during the booking process if you would like to add people to your travel experience. Assuming the travel suppliers have availability, you will be able to add additional people; however, they will not be covered by your travel award, but will be charged the current price. See above for forms of payment accepted.

25. My travel reward includes a cruise in an Outside cabin and I would like to upgrade my cabin to a Balcony; may I do this?
    

    Yes, please inform us during the booking process if you would like to upgrade your accommodation. Assuming the cruise line has availability, you will be able to upgrade your accommodations at the current price.

26. My travel reward is for three nights; may I extend my trip to five nights?
    

    Yes, please inform us during the booking process if you would like to add extra nights. Assuming there is availability, you will be able to extend your trip at the current price.

27. May I submit special requests with my hotel reservation?
    

    Rooms are assigned by the hotel at the time of check-in. Requests for specific room types; non-smoking, specific locations; street view, high floor etc. may be requested at the time of reservation but are not guaranteed.

28. My travel reward includes Economy class air; may I upgrade to Business or First class?
    

    Yes, please inform us during the booking process if you would like to upgrade. Assuming there is availability, you will be able to upgrade your air at the current price. Frequent flyer miles and/or airline coupons may not be used in conjunction with our travel rewards for the purpose of upgrades.

29. What extras will I have to pay for?
    

    Travel Experiences do NOT include: additional costs related to incidental charges, documentation requirements such as Passports and Visas, health certificates, travel insurance, baggage charges, seat selection, items of personal nature, etc., any other extra charges above those reflected in the description for each package, including any supplementary services purchased at destination and not specified to be included in the package, any costs incurred en route to and/or from the destination (unless specified), meals and/or alcoholic beverages (unless specified), resort fees (unless specified), local excursions at destination (unless specified), telephone calls, tips, laundry, car rental insurances and taxes and fees billed at destination by the car rental company when booking a car rental, airport transfers (unless specified), items of a personal nature and/or personal services not specified as being included in a selected package as per its description.

30. Are there any special Car Rental rules that may apply?
    

    Driver must be at least 25 years of age and in possession of a valid driver's license and a major credit card in their name. Driver's must have a good driving record and car rental companies reserve the right to verify driver's records. Car cost may not include drop charges, tolls, taxes, surcharges, upgrades, recoupment fees, airport fees, insurance waivers, fuel, and optional charges such as protection options, special equipment and additional drivers. All such additional charges must be paid directly to the car rental company. Underage fees may apply for drivers between the ages of 21-24 years (if available). Additional charges may apply to drivers 60 years of age or older. Rental charges are based on each 24-hour period commencing at time of rental, with any additional hours subject to extra charge.

    A major credit card or a cash deposit is required to protect against incidental charges and damages, payable directly to the car rental company. Car rental companies will not refund any unused portion of a rental. One way rentals are not allowed. No shows are non-refundable and will result in a total forfeiture of the reward. The early return of car rentals is not eligible for a refund. Cancellation fees, rental terms, and any additional taxes, fees and surcharges are subject to change without notice, may vary by location, and may be charged to you at pick-up. Geographic and cross border restrictions may apply. Some car rental companies require a good driving record. Outside the US minimum and maximum age requirements may vary. Suppliers reserve the right to deny car rentals for any reason, including past driving records. Local renters and renters driving out of state/country may be subject to additional restrictions. Please contact your insurance company if you are unsure whether to accept rental car company insurance.

31. What documents will I receive; when and how are they sent?
    

    Depending on what your travel reward includes, documents may consist of paper air tickets or air itinerary and e-ticket receipt, hotel vouchers, sightseeing vouchers, car rental voucher, rail tickets, and/or vouchers for other services that may be included. Documents for an Escorted Tour may be issued upon arrival at your destination directly from the local tour provider. Documents are typically sent 2-3 weeks prior to departure date. If you do not receive your documents within 3 weeks of your departure date, please contact us immediately. Your documents will be sent via FedEx; you can track the delivery of your documents by logging into your account and clicking on the "Travel Documents Shipped" link.

32. When I checked the status of my reservation request, it read "Waiting for Your Approval" stage. What does this mean?
    

    At this stage you have received an email of the proposed trip in the form of a "Travel Approval Form" that you must approve by the date shown. Please note that travel is not guaranteed until confirmed. We recommend that you submit your approval as soon as possible to secure your dates because space is not guaranteed. If, after receiving the itinerary, you do not wish to pursue the trip or wish to postpone for further consideration, you and The Travel Reward Card will have no further obligation. If we do not receive your Travel Approval Form by the date shown, we will cancel any tentative arrangements or scheduling that we may have made.

    Are open tickets, open returns, open jaws, stop-overs and circle trips permitted?

    No

33. What is a stopover?
    

    A planned stop of at least one night (or more than 4 hours domestically), and then continuing the next part of a flight itinerary.

34. What is an open jaw?
    

    An open jaw is a return from a different city than the one in which you arrived. For example, flying from London to Washington but returning Los Angeles to London.

35. What is a circle trip?
    

    A trip that involves more than one destination. An example would be London to Milan, then Milan to Frankfurt, and return to London (with Milan and Frankfurt both being destinations).

36. What is an open ticket?
    

    A ticket with no date specified. The passenger books a flight when ready to travel.

37. What identification is required for travel?
    

    A valid, non-expired government issued picture ID is required for all domestic travel. Additional identification such as a passport, visa and certain health requirements may be required for travel outside the United States. For foreign entry requirements, go to www.travel.state.gov/travel or contact the embassy/consulate of the country to which you are travelling, to determine entry documentation and other requirements, such as immunizations that must be satisfied by you, including return entry into the United States. It is your responsibility to obtain proper travel identification and satisfy all other requirements for the destination. Carriers cannot board any passenger who fails to carry required documents. Passenger identification must exactly match the name on the reservations or ticket(s). Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree.

    Minors under the age of 18 who are traveling with only one parent may be required to have additional documentation. Please contact your airline and/or the embassy/consulate of the country to which you are traveling for additional information. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country.

    For information concerning possible dangers at international destinations, we recommend contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225.

    For medical information, we recommend contacting the Centers for Disease Control at 404-332-4559. For foreign health requirements and dangers, go to http://wwwn.cdc.gov/travel.

38. Do I need a credit card to travel?
    

    Hotels and car rental companies require a credit card at the time of check-in/pick-up. In the event you do not have a valid credit card, a cash deposit might be possible but policies vary by supplier. If cash deposits are allowed, the amount of this deposit varies depending on the hotel/car rental company; however, it can be as much as $500 or more. Such deposits are unrelated to any payment received by The Travel Reward Card for your hotel/car booking.

39. Do you offer Travel Insurance?
    

    Yes, we do offer optional Travel Insurance through TravelGuard and other travel insurance suppliers.

40. How do I purchase Travel Insurance?
    

    While booking your vacation package, you will be offered optional Travel Insurance.

41. May I add Travel Insurance to my vacation package after I have booked?
    

    All Travel Insurance companies require that the insurance premium be paid at time of booking.

42. May I accrue mileage and/or loyalty points?
    

    If you are a frequent flier or loyalty member, miles/points you earn are subject to terms and conditions of the company's loyalty program. To get any applicable credit from the airline, cruise, hotel or car rental company for travel booked by a third-party, it's up to you to claim them.

43. The travel experience description states that a full breakfast for two is included. What does that include and where is it valid?
    

    In most cases, a full breakfast includes choice of juice or fruit, choice of breakfast entrée and breakfast meat and choice of non-alcoholic beverage. Not valid in conjunction with Sunday/Holiday Brunch, Room Service (unless otherwise noted) or alcoholic beverages. Breakfast must be at the hotel's operated restaurant within the hotel in which you are registered as a guest.

44. May I stay at one Hyatt Hotel on the first night and stay at a different Hyatt the next night?
    

    Unless the package specifically includes multiple property stays in a package, it is only valid for one continuous stay comprising of consecutive nights at any one property.

45. May I earn Hyatt Gold Passport Points?
    

    Sorry, but Hyatt Gold Passport Points cannot be earned with this program.

46. It seems that one of the travel experiences I was interested in has disappeared from the available choices? What happened to it?
    

    The Travel Reward Card travel packages are subject to change without notice. Participating properties and services are subject to change. A particular hotel, tour or cruise may have been pulled from the program for various reasons. We may have received repeated complaints from Travel Reward Card travelers. Or, a particular property may have changed ownership. Perhaps a component of the travel reward is just not offered anymore. We consistently update the travel packages, therefore before planning a stay, be sure to check the current components, services and participating properties by talking to one of our Professional Travel Consultants members or checking the experiences on this website on a regular basis.

47. What does a 'length of stay requirement' at a hotel or resort mean?
    

    Hotel and resorts may impose a length of stay requirement on certain days or times of the year or on certain weekends. This means that if your package is for two-nights and the hotel happens to have a 'length of stay requirement' of four-nights during the time you would like to stay, you either need to change your preferred dates of travel or pay for the additional nights in order to meet the minimum stay requirement. Length of stay requirements are subject to anyone who stays at the hotel during this time and has nothing to do with a restriction imposed on you by The Travel Reward Card.

48. Does my breakfast, lunch or dinner for two include buffets or alcohol?
    

    No, unless otherwise stated, it does not include buffets or alcohol.

49. Are participating hotels and hotel brands directly affiliated with The Travel Reward Card?
    

    The terms and conditions of this reward redemption program are established and administered by The Travel Reward Card and FROSCH, not by the participating hotels or hotel brands. The participating hotels and hotel brands are not affiliated with The Travel Reward Card and FROSCH and do not endorse this program.

50. Why does it seem there is no availability in New York on any of the dates I check?
    

    Some of the New York properties in The Travel Reward Card program are running at a 98 percent occupancy rate. Availability in NY is hard to find regardless if you were a business traveler or using The Travel Reward Card. This has nothing to do with a restriction imposed on you by The Travel Reward Card.

51. What is a resort fee? Does my package include the resort fee charges?
    

    Some resorts levy an extra (and frequently unexpected) fee for amenities such as coffee, shuttles or golf, whether guests use them or not. Resort fees are left up to the discretion of the hotel and are subject to change. If The Travel Reward Card package does not specifically state that resort fees are included then depending on the resort, a fee paid directly to the hotel may be required. Taxes are not the same as resort fees.

52. Can I upgrade the event tickets included in the package?
    

    In most cases, yes. Event Tickets can be upgraded subject to availability and can be paid for using your personal credit card.

53. When do I receive my event tickets?
    

    Most event tickets are hand delivered on the day of the event. Once our on-ground Event Staff have your Event Tickets ready for delivery, we will contact you on the cell phone number you provided during the reservation process and a courier will be dispatched to deliver your tickets.

54. In the event of theft or loss can my event tickets be replaced?
    

    Please be sure to secure your tickets in a safe place as they are non-replaceable in the event of theft or loss.

55. What happens in if the organizers cancel the event or a day's play?
    

    Should for any reason a day's play or event be partly or wholly cancelled for any reason including without limitation, inclement weather, no refunds or credits will be given. Travel insurance was offered at the time of reservation that may offer coverage for these circumstances. Should a facility for any reason be destroyed or made unusable no refund or credit will be given.

56. Can I cancel or change my sporting event package?
    

    Once the sporting event package has been booked and confirmed there are no refunds, cancelations or exchanges. Changes to the sporting event package will only be considered based on availability.

57. Regarding Sports Packages: If I would like to bring my child, do they need a ticket?
    

    It varies by venue but most events require everyone, regardless of age, who enters a venue, to have a ticket to the game/event. Certain events may have child discounts or allow children under the age of 2 in without a ticket. Please ask your Travel Reward Card representative for details.

58. What are Destination Specific Fees and are they included?
    

    Additional Destination specific fees due at airport upon departure that are NOT INCLUDED include but are not limited to:

    • Antigua: $18.50 per person departure tax
    • Belize: $20.00 per person departure/security/conservation tax
    • Additional $18.00 per person airport development fee for passengers via American Airlines
    • Costa Rica: $1.13 per person security charge
    • Costa Rica:$28.00 per person airport departure tax
    • Curacao: $32.00 per person departure tax
    • Dominican Republic: $11.00 per person tourist card charge
    • St. Kitts: $16.50 per person embarkation tax
    • St. Lucia: $17.00 per person departure tax
    • St. Martin/St. Maarten: $20.00 per person airport departure tax
    
    

    All destinations specific fees are subject to change at any time.

59. Do Cruise Lines have Minimum Age Policies?
    

    Cruise lines have strict minimum age policies that apply to infants as well as guests under 21 years of age. These age limitations vary by both cruise line and type of itinerary. Please that that some cruise lines also require minors to produce specific documents at time of boarding. Carnival Cruise Line has one of the most stringent age policies of the cruise lines surveyed. In contrast, Disney Cruise Line has one of the most relaxed age policies for cruisers. Please check the official website of the cruise line company or talk to your Travel Reward Card travel planner.

60. Do hotels have Minimum Age Policies?
    

    Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with your Travel Reward Card travel planner or with the hotel directly.

61. What about disabled passengers and passengers with reduced mobility?
    

    If you have a disability of any kind or your mobility is reduced, airlines may offer a range of free services to help you at the airport and on board flights within the United States. We strongly encourage you to read the policy of your operating carrier regarding customers with disabilities. The Travel Reward Card suppliers will make every effort to accommodate travelers with disabilities. Please notify your Travel Reward Card travel planner of your wheelchair usage, mobility devices, special needs, and/or service animal when making your travel request. Your travel planner will make sure the hotel you selected has the accessibility features you need such as in-room accessibility, roll-in shower, etc.

62. What about expectant mothers?
    

    Each airline has its own policy with regard to expectant mothers. Please check with each airlines' policy to ensure boarding is possible. Expectant mothers should be generally accepted without a medical certificate up to the end of the 27th week of pregnancy. Between 28 and 34 weeks of pregnancy a medical certificate may be required. This must confirm the expected date of delivery and confirm fitness to fly (doctors letter must have been written no earlier than 6 weeks before the outbound date of travel). Expectant mothers may not be accepted under any circumstance after 34th week of pregnancy on international flights and within 30 days of their delivery date on domestic US flights. In the case of a multiple pregnancy the pregnancy should generally not be beyond the 32nd week at the time of the return inbound flight. Please contact the airline for its specific policy.

    Cruise lines will not accept passengers who have entered their 24th week* of pregnancy or beyond. All pregnant women are required to provide a letter to state both mother and baby are in good health and fit to travel. Please contact the cruise line for its specific policy.

63. Are there any baggage limitations?
    

    Baggage limitations vary by carrier. Many airlines impose additional charges for checked luggage which is collected by the airline at check-in. Please contact the airline or refer to its website for current fees and policies.

64. How early do I need to check-in for my flight?
    

    How early you need to check-in varies by airline, departure airport and destination. However, the following are general guidelines if you're checking bags:

    • International Flights: check-in at least 3 hours before departure
    • Domestic Flights: check-in at least 90 minutes before departure
    • Report to the Gate at least 30 minutes before departure time
    
    

    Failure to comply with these conditions may result in the loss of your seat. We highly recommend that you call to verify flight times the evening prior to departure. Please contact the airline directly for its specific policy.